Storage Facility FAQFAQContact Us
One of our reps would be happy to give you a screenshare walkthrough of how our site works and help you get setup. Please give us a call at 1 888 992 4313 to setup a meeting.
If you prefer to do it all yourself, you can simply sign up here. Once you have created an account, you will need to follow the steps to add your facility and after that you can post a unit for auction.
First you will need a short video of the unit contents, approximately one to two minutes in length. Please do not touch, move, open or otherwise modify any of the unit contents prior to, or during filming. It is best to simply stand at the door and film the unit from there. Avoid entering the unit. If possible film the cutting of the lock as well.
Once you are done filming the unit contents, continue to film while you close the door and attach a tamper proof seal. Make sure that the seal number is visible during filming. If you do not have any tamper proof seals, please ask our support team to mail some to you for free.
You may accompany the video with still photos. This is helpful if you want to take a clear photo of a specific item in the unit, but it is not required. We will pull still photos from the video you provide, so you can save time by skipping this step. However, keep in mind that the more effort you put into your auctions, the better results you will get.
Now that you have the photos and video ready, log in to your account and click on 'Create Auction'. First add the video you filmed, then fill in the rest of the form. You will be required to enter in some details about the unit, e.g. unit number, unit size, start and end dates, etc. and then click save.
Once you have clicked save, your auction will not yet be live! Our website backend is now processing your video and will send you an email in approximately 10 minutes letting you know the auction is ready. When you receive this email, please review the video to make sure everything is ok. Once you are ready, click the publish button. Now your auction will be live!
Once the timer reaches zero, the auction has ended. You will receive an email that specifies who won the auction, their contact information, a confirmation code, and the complete bidding history of the unit. The winning bidder will contact you to arrange a time for pickup.
Note: do not release the unit contents to the winning bidder unless they provide you with a matching confirmation number to the number you received in the email.
Note: if you did not receive a confirmation code in the email, the winning bidder is likely having some trouble with their credit card. Our support team will have already been notified and will be working on rectifying this situation. Please, do not release the unit contents to the winning bidder until you receive an email containing a confirmation code.
- Verify that their photo identification matches the winner's name specified in the auction complete email.
- Compare the verification code they provide to the code from the auction complete email.
- Collect a cleaning deposit to be returned only after the unit has been completely emptied out.
- Collect the final auction price (plus applicable sales tax)
After all the above are complete, you should grant the buyer access to the unit. Please clearly specify the times of day they are allowed to access the unit, as well as a unit clean-out deadline.
Bid13 has a large following of users who are subscribed to our auction newsletter. They receive notices when new auctions are posted in their area. Additionally, we advertise auctions on social media platforms such as Facebook, Instagram, Twitter, Reddit, etc. We also advertise auctions in Google search and on local online classifieds such as Craigslist, Kijiji, KSL, Ebay Classifieds, etc.
We also encourage you to play a role in marketing your auctions. We offer free lawn signs to advertise your auctions locally. We can provide you with flyers to hand out at the front desk. You may take advantage of our host feed feature to display your auctions on your own website. For more ideas, please contact our support team and they will walk you through some promotional steps that will make your auctions a guaranteed success.